FAQ

LIVESTREAM FAQ
 
1. I've purchased tickets to the live stream.  How do I watch it?
-In order to access the live stream page you will need to be signed into your account you created when checking out. Once you login to your account on your computer or phone, our site will know if you purchased tickets and you will be able to see the stream at this page (which will be live on the day of the show)!  Livestream is on  September 8th @ 5PM PST/7PM CST/8PM EST

2. Can I buy tickets for my friends?
Of course! Once you’ve purchased more than one item with a ticket included, just chat us in the bottom right corner email tickets@singlemusic.com with your friend’s email and an account will be set up for them!

3. Can I watch the live stream on my TV? What about my phone? 

-Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

For TVs - Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format. Specific requirements are available here.

4. Will this live stream be available for on-demand viewing later?
-The video will be up shortly after the show ends for 48 hours for existing purchasers of tickets only. No tickets will be sold after the show has ended!

5. I have another question!
No problem, chat us in the bottom right corner or email Livestream Support
 
MERCHANDISE ORDER FAQ
Contact: customservice@soundrink.com
1. When can I expect my order to arrive?
All orders will ship by the end of September. All orders placed are considered a pre-order.

2. Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.

3. How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.

4. When will I be charged for my order?
All orders will be charged at the time of purchase. “Sound Rink Inc” will appear on the statement description.

5. Is my package lost?
Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labeled as "Delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.

6. My order was returned to sender. What happens next?
If your USPS tracking indicates your order was "returned to sender", we will wait for the package to arrive back to our warehouse and contact you once we receive it. Prior to reshipping the additional package, customers will be sent an invoice to pay postage cost of the shipment. Once the Invoice is paid, the package will be shipped. If we do not receive a reply within 30 days of contacting you about your returned package, we will refund you the cost of your order minus any shipping/restocking fees.

7. Can I Exchange or Return An Item?
No.  All sales are final for this pre-order